Real people, real geologists — one message away.
Whatever you're stuck on, from a stubborn variogram to a code-compliant classification argument, someone on our team has probably fixed it before. Reach out.
WhatsApp Support
Fastest channel. Attach screenshots, project IDs and error text — we typically reply in under 30 minutes during business hours.
Email Support
For detailed issues, log files or reproducible bug reports. Every ticket receives a human response within 24 business hours.
Enterprise 24×7 SLA
Included on Enterprise plans. Dedicated Slack channel, named CSM, on-call rota for P0 incidents and quarterly business reviews.
Support SLAs by plan
| Plan | First response | Coverage | Hours |
|---|---|---|---|
| Starter | Best-effort | Community forum + docs | — |
| Team | < 4 business hrs | Email + WhatsApp | Mon–Fri 9–18 IST |
| Enterprise | < 1 hour (P0) | Slack + Phone + Email | 24 × 7 × 365 |
P0 = production down · P1 = major feature blocked · P2 = normal issue · P3 = enhancement request
Solve most issues in under 5 minutes.
First-project walkthrough from empty workspace to signed report.
Collar / Survey / Assay / Lithology schemas and common mistakes.
Kriging variance blow-ups, negative weights and how to fix them.
LG parameters, slope zones, revenue factors and pushback design.